Normally, I have been quite pleased with the service I received at Patsavas Dentistry, LTD, and normally, I do not waste time on writing reviews. However, I think Dr. Patsavas should be aware of this feedback. Admittedly, I have dental phobia resulting from a traumatic childhood experience of having a tooth drilled without novocaine. I also admit that my daily dental hygiene practices have deteriorated given many severe life stressors over the last several years. Although I brush and floss every morning, there are many nights when I fall asleep exhausted without tending to my teeth.
Yesterday, I had my teeth cleaned by a dental hygienist from whom I had not previously received a cleaning. As I am writing this a day later, I still have mild irritation from two mouth sores in the backs of both of my inner cheeks which resulted from the cleaning. I understand that the hygienist was having a hard time removing stubborn plaque from my teeth, and I understand that occasional twinges of pain are part of the process.
What I do not understand is the hygienist's attitude. Her tone was often mildly frustrated; on several occasions she questioned my flossing/brushing habits or implied that I was overly sensitive to pain. At one point, she mildly scolded that these cleanings would not be so difficult if I flossed better - up and down 3 times for each tooth. This made the hour-long process much more difficult to endure. I also believe she would have inflicted less pain and tissue damage had she been more calm and patient.
As a psychologist, I routinely experience poor follow through from from my clients. That is expected. I applaud the efforts my clients do make and help them figure out a plan to improve compliance with homework assignments that are designed to achieve their personal goals. Even when they fail then, I show compassion, remembering my own human failings. I hope this hygienist will learn to show a bit more compassion to her patients.