98.9% would refer friends and family to us

1 stars Verified customer

Poor customer service. They are known to double book lessons and cancel classes with short or no notice. I would not recommend this school to anyone.

5 stars Customer since 2014

I love Patti's Swim School! My Daughter loves swim class. It is her favorite part of the week.

3 stars Customer since 2014

We love the baby and me class but I'm very frustrated with the poor communication with the office. Phone calls either go unanswered or it takes several days for a response. The same goes for emails. For example, I called and left a message asking to change the day of class that I attend. I did not get a response, so I emailed. By the time my email was responded to, my preferred day for class was full. A number of my friends who also do baby class have expressed the same frustration with the office.

2 stars Customer since 2015

Our kids were registered for a 9 week session and I felt like the first half was a waste of money since their instructor pretty much spent the entire time just holding them and floating around the pool with them. For unknown reasons their instructor was switched out after about 5 sessions and the way the new instructor managed his time was exponentially better. They learned so much more in two sessions with the new instructor than they ever did with their previous instructor. I can't help but wonder how much more they would have gotten out of the 9 weeks had the first half not been wasted with the first instructor.

My husband and I have also been nervous at times to see that one of our kids has been left unattended while the instructor works with our other child. Our son was left to stand on a ledge on the side while the instructor drifted off a little too far with our daughter and had his back toward our son. Our son pushed off the ledge thinking he could swim on his own only to end up struggling to stay afloat. My husband, who always keeps a watchful eye, had to jump in the pool and pull my son out.

3 stars Verified customer

3 phone calls and 2 emails still no response. Came to the school to sign up and took 45min to get registered. Then the confirmation email was the correct day but the wrong time.

5 stars Customer since 2015

My daughter is having an excellent swimmer experience. She is very shy and her instructor Jonathon has made her feel very comfortable. She loves her class and looks forward to it each week. I love she has a warm water swim option year round.

5 stars Verified customer

My kids love their swim instructor Francesca. She is professional and knows how to get through to children in a very gentle manner. It has a great family environment. Parking can be a challenge at times, so you need to show up 10 minutes early.

5 stars Customer since 2015

very friendly staff..

amazing instructors.

I thought I would feel shy to learn around very young kids. But, the people at pool are super nice.

This is the reason I drive 40minutes for this class.

3 stars Verified customer

When we have a consistent teacher, the swim school is great. My child also likes the warm pool water.

One of the biggest and most common problem is coming to our lesson and getting yet another substitute teacher. The inconsistency is very distracting for young children and the lesson is dedicated to aquainting themselves with each other and trying to figure out which level the child is at.

5 stars Customer since 2015

My Daughter looks forward to swimming classes. At first she was afraid now very comfortable in the water.