Desk clerk couldn't find the stylist with whom I had an appointment. Then that desk clerk apparently left the facility for lunch and never did contact my stylist. I sat there for half an hour waiting for the stylist and finally went to the front desk and asked for a different stylist if possible. A different desk clerk picked up my appointment paper and took it to the stylist who, by the way, had been there the whole time.
The stylist did a great job on my hair and was very apologetic about the whole incident as was her learning leader.
I feel the desk clerk was very irresponsible and I know for sure that Chris or Phil would have been livid with her.