94.6% would refer friends and family to us

5 stars Customer since 2015

As always, the entire staff was wonderful. Katie, Angie and Libby were professional in every way. I never worry about having a bad experience- no matter what process I am having done.

Pam

5 stars Customer since 2012

VERY PROFESSIONAL & GREAT SERVICE

THEY HAVE PATIENCE IN WORKING WITH THEIR CLIENTAL AND I ENJOY THE PAUL MITCHELL PRODUCTS

5 stars Customer since 2001

She did a great job

5 stars Customer since 2017

Ashland did a really great job with my hair and was super friendly and patient, I would definitely see her again

3 stars Customer since 2015

I went to have a shampoo and roller set the young lady was very nice she didn;t know how to roller set she had to get assistant from the manager on the floor.

4 stars Verified customer

My appointment took longer than expected. However, the lady who did my hair did a great job. I wasn't sure what I wanted to do with my hair and I told her. She made suggestions and worked with care. She explained each process clearly to me. Overall, I enjoyed my visit.

Paul Mitchell The School Columbus replied:

Anonymous! We are very happy to hear you enjoyed your overall experience with us! If you have any questions or would like to schedule your next service with us please feel free to give us a call at (614)388-9802! Thank you for your positive feedback!

-The Service Desk Team at PMTS Columbus

3 stars Verified customer

I was expecting my visit to be much more friendly than it was. I have met Mr. Paul Mitchell. He is a very friendly and kind person. I didn't feel that warm welcome at my time as a client. My Stylist was GREAT!!! The floor help not so much. Customer Service for the instructors and Floor help could use improvement.

Paul Mitchell The School Columbus replied:

Anonymous. First, we would like to start off by saying thank you for contributing to the education of our Future Professionals. We are glad you had a great a stylist and would like the opportunity to gain more feedback. Please feel free to give us a call at (614)388-9802 and ask for Louie or Katie. We appreciate the feedback.

-The Service Desk Team at PMTS Columbus

5 stars Verified customer

Katelynn S. washed, flat ironed & curled my hair Beautifully!!! She did an amazing job on my natural hair!

Paul Mitchell The School Columbus replied:

Anonymous! We are stoked that you love your hair and Katelyn S did such a great job! Please feel free to give us a call with any questions or to book your next appointment at (614)388-9802! Thank you for your positive feedback!

-The Service Desk Team at PMTS Columbus

5 stars Verified customer

Always a pleasant experience Allison done an amazing job.

Paul Mitchell The School Columbus replied:

Anonymous! We're so happy you had a great experience and Allison did such a great job! Please feel free to give us a call with any questions or to schedule your next service at (614)388-9802! Thank you for your positive feedback!

-The Service Desk Team At PMTS Columbus

2 stars Verified customer

My visit occurred on 5/24/17. I was serviced by a young woman who was nice & very apologetic, but did not take suggestions or instructions very well. When washing my hair, she just rubbed shampoo on the outer layer. When I suggested the she "dig in" and get down to scalp, she ignored me, thus doing the same with the conditioner. When drying my hair--she kept aiming the blow dryer at the crown of my head and brushing it, never getting down to my scalp. When she started preparing the flat iron, I told her my hair was not dry and she needed to part the hair and get down to the scalp. She told me several times that she was not used to working on hair with so much "texture". A female instructor stopped by and told her that she needed to part the hair also. She made a couple of parts in the hair and aimed the dryer at them. Once she started using the flatiron, she did accept some instructions from a male instructor, but for some reason refused to put the iron close enough to the scalp, resulting in "natural" roots. The female instructor came by and tried to clean up some of the problems towards the front of my hair--it was acceptable enough to get me out of there. My, personal, opinion is that she was either afraid to or just did not want to put her hands in my hair. This is not my first visit here, but it will be my last, if, I have to be serviced by this student. I had decided to give her a second chance, but after speaking with family members and friends, decided it would be a waste of money and time. I like coming to this school, and it can be pleasant and beneficial, for student & client, if you get the right students.

Paul Mitchell The School Columbus replied:

Anonymous. First, we would like to start by thanking you for contributing to the education of our students. We would love the opportunity to coach the instructor and Future Professional and if you would like to reach out to us and speak with either Louie or Katie, please feel free to give us a call at (614)388-9802. Thank you for your feedback.

-The Service Desk Team at PMTS Columbus