I always book with phase 2. Alyssa was my stylist for my highlights. She was very nice and personable but my hair is long and thick and I felt like she rushed because we were near 4 hours chair time. I specified that I absolutely did not like the "brassy" look, I preferred blonde, which is what I already had. While driving home and looking in the mirror the highlights didn't match at all...I had the "brassy" tone that I did not want. I also had a face full of dye all around my hair line and had to ask the cashier for something to remove it myself. Alyssa was very nice, but if she's getting ready to graduate and go to the high end salons as a stylist, she will need to make sure she's doing whatever her client ask for and nothing less.