Awful.I've never gone in the evening for an appointment so this was my first even though I've been going there for a long time. I was supposed to have an appointment with Amanda but ended up with Michael. I was never informed of the change so I wasn't given the option to accept or decline this change. I get the tri-grad cut, have for a long time even though I asked how many times he has done this cut, to which he said about 5 times I could tell he didn't know what he was doing. I did tell him if he needed to ask the teacher it would be fine with me because I saw him struggling but he said no he was all set. I asked for 2 inches to be cut and it was more like 3 inches. The right side of my hair is longer than the left. There were 2 teachers who came but I still ended up with one side longer than the other and one side straight and the other feathered. I will not be going in the evening again.