The good news was that the phase 2 student that I had was very personable and seemed knowledgeable about hair. It definitely made feel confident in her abilities. The bad news is that I paid for a partial foil and grey coverage at the roots. I noticed that the foils were only left in about 15 minutes without heat. Ok, I figured maybe it took quick. I looked after I was blow dryed and was a little confused. Unfortunately, I didn't mention it. I thought maybe it was the lighting in the school. My grey's were definitely covered. I paid, it was pricey, salon prices, but I left. When I got home, a friend noticed that my highlights were not showing from the root. All that was showing was the old highlights with toner. I will call and ask that they be reapplied.These are students, I understand stuff like this happens. This school is pretty good with fixing little errors.