My stylist Katie was easy going, very informative, and kind through the whole process. The customer service from her made the experience pleasurable, even though it took all day (945am to 3pm). However, the color did not come out as hoped, though I clearly stated I had box color from 6 months ago and green coming through from a previous color that I wanted to cover up with permanent dye. So unfortunately the advisors suggested a quick fix of a reddish brown tone, not sure what it was called, to cancel out the green and other color. The color looked great though I was disappointed that I had to pay extra and for something that will need retouching later. I hope the green doesn’t show later, otherwise this visit was pointless. The cut was decent, but the blow dry was definitely not up to par for springy curly hair. The ends looked dry and choppy, because it wasn’t blowdryed properly. I had to wash my hair because the straightening didn’t even last a day. I didn’t make a big deal because it was through a Groupon.