93.8% would refer friends and family to us

5 stars Customer since 2018

I have always had a great experience at Paul Mitchell

Paul Mitchell the School St. Louis replied:

Thanks Richelle!

We sure do appreciate you taking the time so share the love!

1 stars Customer since 2013

Every member of the staff, whom I encountered, was very professional and polite. Those are the qualities which I seek when visiting a hair salon. Thank you.

2 stars Customer since 2017

The future professional was great as always, the learning leader we kind and professional but the staff person was rude. Instead of informing the future professional with whom I had my appointment with that I had arrived, the future professional had to come check to see if her appointment had arrived, thus wasting 15 minutes. Then at the end of the appointment, the same front end staff was rude. When asked about a future appointment I stated I already had one and her response was "is there a problem" which are confrontational words. I've been attending The School since December and this is the first time I've ever encountered a front end staff that was unpleasant. I love the quality of work and environment of The School so this incident was very disappointing to me.

Paul Mitchell the School St. Louis replied:

HI Tashia,

We never want you to have an unpleasant experience when you visit the school. We appreciate you bringing this to our attention so we can look into it. We hope this will not prevent you from future visits.

4 stars Customer since 2017

Great people , great service.

My Future Professional Kaitlyn was good and friendly.

Paul Mitchell the School St. Louis replied:

Thanks Larry! We love to hear that you had a great experience all around!

3 stars Customer since 2017

I wanted thicker chunks of red left out. I feel like my hair is one color vs highlights. Now when i come in again i will have to have sum red put back in smh.

Paul Mitchell the School St. Louis replied:

Hi Glenda, Please contact Christine and she can see about getting you back in for a refinement. We want you to be happy with your color!

5 stars Customer since 2018

Great! Received the color and cut I desired!

5 stars Customer since 2013

Excellent!! Kylie was knowledgable and thorough, very concerned with my happiness.

Paul Mitchell the School St. Louis replied:

Thanks Christine! We appreciate your review!

5 stars Customer since 2018

I love my hair color, a beautiful shade of red shadow root. My stylist, Eden 2398, always does a great job. She also gave me a great cut yesterday to get me ready for spring.

Paul Mitchell the School St. Louis replied:

HI Shelly! We are so happy to hear that you are happy with you new color and are ready for spring! Thanks for supporting Eden, we think she does a great job also!

5 stars Verified customer

Everyone there is friendly and the energy is great! It takes more time since students are doing the services, so just allow some additional time and be patient. It is worth it!

5 stars Customer since 2018

Erika was wonderful and her instructor was such a pleasure

Paul Mitchell the School St. Louis replied:

Thanks Tami! We sure appreciate your sharing your experience!