The future professional was great as always, the learning leader we kind and professional but the staff person was rude. Instead of informing the future professional with whom I had my appointment with that I had arrived, the future professional had to come check to see if her appointment had arrived, thus wasting 15 minutes. Then at the end of the appointment, the same front end staff was rude. When asked about a future appointment I stated I already had one and her response was "is there a problem" which are confrontational words. I've been attending The School since December and this is the first time I've ever encountered a front end staff that was unpleasant. I love the quality of work and environment of The School so this incident was very disappointing to me.