95.6% would refer friends and family to us

5 stars Customer since 2021

My visits to Paul Mitchell are always great. I always leave with a smile and have lots of fun with the r students and staff. And of course my hair and nails look fabulous. I look forward to my visits every 5 weeks!

Lucy Morgan Vogt

5 stars Customer since 2021

Bowie did an excellent shampoo and blow dry!

3 stars Customer since 2021

It was freezing and there was no heat. We were sitting in the back and I don't like being cold. I love my hair and my stylist, but you really need to figure out how to keep your clients comfortable when it's freezing outside. It felt the same outside as it did inside and that's ridiculous. I shouldn't have to wear my coat during my entire visit.

5 stars Verified customer

Bailey did a fantastic job matching my color and trimming my bangs.

Thank you!

5 stars Verified customer

Shamica was fantastic and I look forward to coming back! My overall experience at my first two visits was really warm and welcoming. Everyone is in a great mood and the customer service has been 10/10.

5 stars Customer since 2021

Alexis took a shabby haircut and refined it into something smooth and stylish. She and the learning leader figured out how to make repairs and got me looking good again.

Paul Mitchell the School St. Louis replied:

Dennis,

We are so happy you came back in and are now much happier with your haircut!

4 stars Verified customer

I had a haircut with Rayann and she did such a great job. She was very meticulous with my hair making sure it was very even, which I really appreciated. She also did a great job about checking in with me to see if it was looking how I wanted it to. She spent a long time with me and it really shows. All of my friends said my haircut looks great!

Paul Mitchell the School St. Louis replied:

We just LOVE it when your friends compliment on your new cut! We will be sure to share your 5 star review with Rayann!

4 stars Verified customer

My haircut was excellent and I appreciated the care taken by both the student and her instructor to listen to my preferences and then do a meticulous job with my hair. I would go back -- the instructors give you confidence that things will not go awry and the students are careful and motivated. I did find the salon to be crowded -- stations are very close to one another and several people often gather around a single client for consultation; voices carry distractingly from neighboring chairs. Especially in this continuing COVID situation -- with tiny numbers of staff/clients wearing masks -- the stations were to close for comfort.

Paul Mitchell the School St. Louis replied:

We are so happy to hear you are pleased with your service and the direction you received from our Learning Leaders! We appreciate your observations about the Clinic and you may find yourself more comfortable coming in on a slower day. Please ask one of our Service Desk team members to try to set up you next appointment ( if possible with your availability) on a day when we have fewer students and guests on the Clinic. 😊

2 stars Customer since 2021

The "future professional" simply hasn't been learning long enough to deal with really short hair.

Paul Mitchell the School St. Louis replied:

HI Dennis,

We always want out guests to leave happy. Please reach out if you would like to come back in for refinement, so we can work out any challenges you are having with our hair cut.

5 stars Verified customer

Rachel is The Best of The Best

Paul Mitchell needs to update their shampoo bowls and chairs!

Paul Mitchell the School St. Louis replied:

Thank you for your 5 star review on Rachel. We are sorry to hear you were not satisfied with our equipment. The chairs are actually quite new ( less than a year old). Please feel free to reach out to our Guest Experience Leader, Christine at 314 361 8200 so we can learn more about your visit.

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