Reviews
Paula S. Fillak, DMD, LTD
3 stars Anonymous Featured review
Everyone is always very polite and knowledgeable about the procedures and standard operations. I feel taken care of whenever i visit. My only major concern is that the clerks/techs at the check-in desk that schedule appointments do not pay very much attention,they do not take client concerns seriously, and the voicemail is broken. I have raised my concerns about the voicemail recording being cut of several times and still nothing has ever been changed or acknowledged. Each time i have brought this up on my visits, they smile politely and pretend it is brand new shocking information. metaphorically i feel my face turns blue each time i try to brig this to their attention and that i am only wasting my breath at this point. I have missed appointments in the past due to the poor voicemail recording (or lack of recording) and the associate that calls to reschedule an appointment ends up annoyed with the process. IT would be far less annoying for everyone involved if clients concerns were taken seriously and addressed accordingly.
Paula S. Fillak, DMD, LTD replied:
We are so sorry to hear your concerns have not been addressed. We have talked with the company who does our pre recorded calls to also address this issue and can assure you we are working with them to find the best solution. Unfortunately with pre recorded calls technical problems due arise, some phone companies block any pre recordings and background noise can also become an issue. For your convenience we also offer text message and email reminders. Thank you for your feedback.
5 stars Frederick C Customer since 2018
Very nice and wonderful. You knew exactly what you needed done and why. The explanations were informative and I was even given a visual understanding, which definitely helped me understand better what I needed step by step.
5 stars Justin T Customer since 2011
Staff is very friendly
5 stars David W Customer since 2006
I came in a bit early for a scheduled cleaning and they were able to take me in ahead of schedule. The service was great and the people were fantastic.
5 stars Julie M Customer since 2017
I really enjoy the whole staff. They are all very friendly and trustworthy!
5 stars Robert W Customer since 2017
Outstanding dentist; very professional and caring. Great hygenist too.
5 stars Lillian B Customer since 2004
I will come back. Care giving treatment.
5 stars Jill S Customer since 2017
Dr Fillak is very nice! I would recommend her to anyone!
5 stars Michael K Customer since 2017
Everyone is always so friendly and warm when you arrive.
5 stars Bill P Customer since 2017
Everything went great.
5 stars Susan P Customer since 2017
The cleaning and exam went great.