97.0% would refer friends and family to us

5 stars Verified customer

My experience at PBS was excellent, as always. Alex did an amazing job with my hair and had me feeling like a million bucks. I get tons of compliments the minute I walk out the door!!

5 stars Customer since 2018

Deo always does a amazing job. My family and I have followed him around from when he was at Paul brown back in the 90s and everywhere else he has worked. I will absolutely be back to Paul brown to see Deo and so will the rest of my family. Thank you so much

Paul Brown Salons - Ward Centre replied:

We are so happy to have Deo back too! Mahalo for returning with him. =)

5 stars Customer since 2016

As always, Steve did a fabulous job on my hair. I love it! Thanks Steve!

5 stars Customer since 2017

Rose did exactly what I asked and knew curly hair very well!

5 stars Customer since 2007

Had not seen Paul in 8 years but it was like yesterday. Ecstatic to get my hair cut properly. . Already have my next appointment booked!

4 stars Customer since 2014

Toru has been cutting my hair for 4 years, so when I arrived to find that I had been booked with Tory, I was not at all happy especially since I live on the Big Island. Your receptionist stepped in and asked Rose if she would take over, which she did. Rose did a very, very good job cutting my hair and giving me wonderfully special treatment when later washing my hair. She told me that she even checks the calendar to make sure her clients are not scheduled with other people.

I strongly suggest that you create a database that contains the names of all your clients and who cuts their hair, how often, etc. so you have a record of your customers. This will prevent this mistake from happening again, show you trends as to how long clients stay with who, and reveal who might need a reminder for what.

As for me, I will now book my appointments directly with Toru so that this does not happen again when I come to your salon.

Paul Brown Salons - Ward Centre replied:

Aloha Joan! We are so sorry about the mix up, but we are happy that Rosemary was able to take good care of you. We value your insightful feedback and have started to make the necessary adjustments with our front desk staff so that this hopefully won't happen to another client in the future. We look forward to seeing you again soon.

5 stars Verified customer

Nathan gave me an excellent facial. He is a healer, I felt relaxed and stress free after it. Thank you Nathan!

5 stars Verified customer

Shawn is so wonderful! My hair looks beautiful every time! My schedule is busy and I tend to call for an appt. last minute. He is great at finding a day that works with my schedule. I cant say enough about his skills. He is awesome at color and my hair cut is always flawless! The front desk staff are really friendly and helpful!

5 stars Customer since 2011

Scotty always gives me the color and cut that I want but is honest about what will work and will not. Great and personal service at a reasonable price. I never feel rushed and feel that I only matter.

5 stars Customer since 2009

Very accommodating with the schedule and nice staff