97.0% would refer friends and family to us

5 stars Customer since 2007

Had not seen Paul in 8 years but it was like yesterday. Ecstatic to get my hair cut properly. . Already have my next appointment booked!

4 stars Customer since 2014

Toru has been cutting my hair for 4 years, so when I arrived to find that I had been booked with Tory, I was not at all happy especially since I live on the Big Island. Your receptionist stepped in and asked Rose if she would take over, which she did. Rose did a very, very good job cutting my hair and giving me wonderfully special treatment when later washing my hair. She told me that she even checks the calendar to make sure her clients are not scheduled with other people.

I strongly suggest that you create a database that contains the names of all your clients and who cuts their hair, how often, etc. so you have a record of your customers. This will prevent this mistake from happening again, show you trends as to how long clients stay with who, and reveal who might need a reminder for what.

As for me, I will now book my appointments directly with Toru so that this does not happen again when I come to your salon.

5 stars Verified customer

Nathan gave me an excellent facial. He is a healer, I felt relaxed and stress free after it. Thank you Nathan!

5 stars Verified customer

Shawn is so wonderful! My hair looks beautiful every time! My schedule is busy and I tend to call for an appt. last minute. He is great at finding a day that works with my schedule. I cant say enough about his skills. He is awesome at color and my hair cut is always flawless! The front desk staff are really friendly and helpful!

5 stars Customer since 2011

Scotty always gives me the color and cut that I want but is honest about what will work and will not. Great and personal service at a reasonable price. I never feel rushed and feel that I only matter.

5 stars Customer since 2009

Very accommodating with the schedule and nice staff

5 stars Verified customer

Terrific experience at Paul Brown. Everyone is nice.

5 stars Customer since 2018

Wonderful,

Tori is great!

5 stars Verified customer

Love coming to Paul Brown

Always treated with respect & coutesy

5 stars Customer since 2018

TORI is my hair dresser 4 life, PAUL BROWN SALON is EXCELLENT, GOD BLESS, THANK YOU

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