I’ve been a client at Paul Joseph Salon way before they moved to the current location. I’ve been loyal to this salon even when my favorite stylists have gone and moved on. My current stylist, Lilly, is an amazing artist and she goes above and beyond for me every time.
Unfortunately, Tatiana made the checkout process a disappointing experience for me. During this visit, I had several services done (color, foil, Brazilian blowout, cut, blow dry). When I made this appointment, there was a promo for discounted Brazilian Blowout (which I thought was buy one get one at 50% off) with service. Apparently that promo expired and Tatiana refused. I couldn’t find the promo on the website anymore but she assured me that she is in charge of promos and she knows I made a mistake. If it legitimately expired, I am ok with that. But what I am not ok with is how rude Tatiana was during our exchange. She looked annoyed and was not friendly at all. This is new for me because until now EVERYONE has been so kind and welcoming there. In fact, on another occasion when I’ve had this many services done, Paul, the owner, offered me generous discounts on products without me evening asking for them. When I declined Tatiana’s alternate offer (buy one at full price and get second at 15% off), she just walked away. No smiles, no apologies, completely rude. Even the cashier at the desk whispered “sorry” afterwards.
When I got home, I found the Brazilian Blowout promo on The Paul Joseph Facebook page. The actual promo was for a FREE styling product and a second product at 50% off with services. On that page, the promo clearly does not state when it expires. It just says “while supplies last”. I know I saw that same promo on their website when I booked my appointment. I called and spoke to Tatiana on the phone to let her know that this promo is still on their Facebook page and with no expiration date. She insisted that this promo is definitely still expired. She continued to point out that I made a mistake. No attempts were made to resolve this issue. Though she reminded me that she offered me an alternate discount (buy one full price, second 15% off — that’s barely a discount, in my opinion). Clients should not be treated this way. Tatiana had a second opportunity to make this right and she continued to be unhelpful. I was very surprised to find out Tatiana is the manager of this salon. When I told her I didn’t think Paul would agree with how she is handling this situation, she replied “I am doing exactly what Paul would expect.” Again, clients, both new and long time loyal ones, should not be treated this way. I’m really disappointed. I won’t be returning.
I am so surprised to hear this was your experience. You know I am here almost all the time making sure everyone is loving their visit. I know you, and I would have been happy to find the best realistic solution for you. The promotion you are referencing was in February 2018. You can find it on our Facebook post from February. Your appointment yesterday was made in April. The Promotion was already over before April.
Nevertheless your poor experience with 1 team member on 1 visit is negating all other visits with all the team members over the last 7 years that you have been coming to Paul Joseph Salon?
Tatiana is my salon manager, and for as many things as she does right for my business, creating the feelings that you had at the closing of your visit yesterday has NO excuse. It is now my TOP priority to discus with her immediately, what went down.
I am truly sorry.
I do and have always appreciated you Anna, and I know that you have a lot of choices when it comes to your business. I would just ask you to consider your talented service provider Lilly, I, and the rest of the team before you fire us.
If there is anything I can do for you here at the salon, do not hesitate to ask me.