I was quite a bit disappointed with the service I received. The woman at the front desk was great, her name is Chrisoula.
But as I went back with my stylist, things went downhill. One of the teachers was constantly on my stylist's butt about something. I realize students need help, but it was absolutely embarrassing and awkward to sit there as he yelled at her. She wasn't even doing anything worth yelling over. I'm pretty sure his name was Kevin. He was more concerned about rushing my service than doing it properly, as the stylist also pointed out and I completely agreed with. Him rushing her ended up with me not getting the hair color I truly desired. It's pretty, but it's far from what I had wanted. And I know some of the blame goes on the stylist as well for that too.
So I was pretty shocked when I saw my hair was not a bold, dark red like I'd wanted. It was light and orangey at the top and then slowly goes into a gingery brown towards the ends. I didn't even want my hair orangey at all, I picked out my color from the swatch and everything, and they both knew my desired result, but failed to deliver. And if it was something that required multiple sessions to get my desired color, I wish they'd told me and I would've been more okay and acceptant of the color my hair had turned out. But I don't even know if that was the case or not, I was under the impression I was getting my bold dark red color that day. I have a scheduled appointment coming up, but I'm honestly thinking of canceling and taking my service elsewhere. Not even because my color was messed up, even though I'm upset about that, but mostly I don't want to come back just to have this same guy yell at my stylist and then have a rushed and sloppy result again. That was so embarrassing and I feel like it's more worth it to spend the extra cash on someone else fixing their mistake.