The student was friendly but the instructor did not know what he was doing or talking about. He did not even know what Olaplex was nor did they have a similar system to protect the integrity of the hair. I was there trying to get my hair lightened and the instructor told me I needed to go to a professional salon. SMH Worst experience ever.
The people were WONDERFUL!! I am thrilled to dedicate my time to individuals who are in school. But the service was a bit slow, which I expected. My haircut kept getting shorter and shorter because of mistakes. I knew the experience wasn't going to be perfect, but I wound up with a haircut that was 3 inches shorter than expected. Thankfully, they still made it look great!
After discussing what I have liked about my experiences before at Paul Mitchell, my last visit was awesome, they listened to exactly what I wanted. Thoroughly enjoyed my stylist sense of humor, Hannah Barnett and Ursula was great too!
Mollie and the front office staff were all excellent. Mollie did a great job. paid close attention to her work, while very friendly and attentive to her customer. She communicated clearly, inquiring about my wishes and explaining what she was doing. Both to me and to the students shadowing her. Very competent.