I arrived five minutes before my 1 p.m. appointment time with the request to stay in my car, notify staff via text that I was there, and then wait for a follow-up text to enter. I was waiting 20+ mins after my appointment time before I was finally texted back to enter. After that, I stood outside the salon in the cold for another 5-10 minutes waiting for someone to do a temperature check so I could actually enter the salon. (I could see that there were people inside who saw me but didn't acknowledge I was waiting to be let inside.) I wasn't seated until about 30 minutes after my appointment time. When I sat down, I saw a lot of people, including the instructors, standing around chatting. Why did I have to wait for so long? My stylist student was very kind, attentive, and meticulous with his work -- it wasn't until we were done that he told me I was his first client on the floor -- but I did not leave the salon until 3:15 p.m. I am glad it was a slow work day, because that was the longest hair appointment I've ever had that didn't include color. I don't think I could do a haircut experience like this again on a typical (busier) work day.