My stylist was amazing. My 15 year old daughter and I had spa services booked for 1130, but, scheduling sent an email confirming noon, which I just went with , but, when we got there, our stylist had been booked for a color service which went into our time, we weren't actually seen until after 1pm. Everything else was great as far as the spa services, although a lot of work needs to be done to make the spa feel like an actual spa. Then, when it came time to pay, the person at the front desk left to video another employee being sung to, so, we waited again. This combined to make me late for another appointment. More focus needs to be given to the front desk to avoid scheduling issues and keeping things moving on time.