First let me say in advance I have been using Saunders for about 18 years. They did annual maintenance on or 1400-year old state roof and eventually replace the slate with EcoStar Majestic manufactured from 80% post-industrial recycled rubber and plastic. They have also rebuilt our suiting gutters.
They always do quality work and from a work perspective the work has been above average. This time we seemed to have communication problems, but Joe Rogo, their General Manager, saved the relationship and restored my faith and he went above and beyond to double check the work and make sure everything was correctly done to address the roofing issues.
Again this time is was simply bad communication and not a quality of service issue. I would not hesitate to recommend their work and our relationship is in back in good order.