Paws & Claws is the best emergency hospital I have been to. They treated both my dogs with excellent care. Just knowing they are here in Tracy is really comforting. Very compassionate doctors and staff.
I initially made the appointment for 1:30pm, but whoever took my phone call put it in for 11:30 instead. I know I would not have scheduled an 11:30 because I work until 12:30. Luckily, I was able to call and change it to 4:00.
I got there 5 minutes early but with the line and no one working in the front it took about 10-15 minutes after my appointment time just to get checked in. My dog only needed a heart worm test ( which seemed unnecessary since she has never missed a dose of heart guard but they insisted she get one anyway) so that we could get a prescription for more heart guard. We were there almost an hour which, to me, seems excessively long for a basic blood test.
The entire place seemed disorganized and chaotic. No one was at the front desk for a majority of the time I was waiting and when I asked for estimates on other vaccines that my dog needed I only got a list and NOT price estimates, which is what I was asking for.
Ive previously used paws and claws and liked their service but the last few times have been like this. They need to get a better system for organizing appointments or hire more people.
Our dog Koda had just had surgery that day and was apparently having some difficulty coming out of the anesthesia and adjusting to the "cone" around her neck. This caused her to jump around and completely scare us. Dr. Sam and his staff were wonderful! We left her with them and they were there all thru the night keeping her calm and helping her adjust.
They were very attentive to my dog who was found and brought in. Unfortunately the gentleman on the phone couldn't answer none of my simple questions I had for him. I am grateful they took care of my dog till pick up.