This was my first time taking my Congo African Grey Parrot to Payson Family Pet Hospital. Dr Ipsen was wonderful. I felt like he genuinely cared about me and my bird. I was concerned about the tech who helped us. She originally wasn't holding my bird properly and she bit the Dr. Then, I think she realized it was her fault the Dr got bit, so she applied extreme pressure to my bird. I thought they were supposed to hold the birds head around the ear area, Not by the eyes. Needless to say, she squeezed my bird so tight that after 24 hours my bird still has red marks. It was just a traumatic experience.