This was my first time taking my Congo African Grey Parrot to Payson Family Pet Hospital. Dr Ipsen was wonderful. I felt like he genuinely cared about me and my bird. I was concerned about the tech who helped us. She originally wasn't holding my bird properly and she bit the Dr. Then, I think she realized it was her fault the Dr got bit, so she applied extreme pressure to my bird. I thought they were supposed to hold the birds head around the ear area, Not by the eyes. Needless to say, she squeezed my bird so tight that after 24 hours my bird still has red marks. It was just a traumatic experience.
This was my first time coming to this clinic and though the staff was friendly and kind the service was ridiculous the doctor said she would be right back and an hour later I poked my head out in the hall and asked how much longer and the lady said she would find out then she came in and told me that the doctor had to do an emergency surgery and I could come back tomorrow or wait another 15 minutes for the next doctor well if I have already waited an hour what's another 15 minutes I'm not sure why someone would have not come and told me what was going on my time is just as valuable as anyone else time I'm not sure I will go back to this clinic
I told all my neighbors about this vet. Even though we don't reside in Payson, it's worth the drive. These Doctors are the best. The whole staff cares and is dedicated to you and your pet. It's worth the extra cost.
Thank you so much to everyone who helped make time for my little, four-legged emergency! Thank you for prompt, effective treatment and for being considerate when it came to expenses. Tamber is healing well!
Thanks Marjohna for the nice words and review! We are glad to hear that Tamber is healing well and we will pass it along to Dr. Hooley!
Customer since 2017
After taking my arthritic pup to another vet office for years, they said there was not much else they could do to improve his condition. As soon as I got talking with Dr Conrad, I very quickly learned that there was still quite a few options for him to live the rest of his life comfortably. I was reassured and very happy with the amount of attention Dr Conrad and the tech gave my dog. My only complaint was the wait. There was quite a bit of a wait to get into a room, and then another for the Dr to come in. This was tricky when you have a nervous pup like mine. However, it is apparent that they take the time to give each patient all of their attention and provide great care. This alone, was well worth the wait. Thank you Dr Conrad, for providing the best care we have ever experienced.