This was my first time taking my Congo African Grey Parrot to Payson Family Pet Hospital. Dr Ipsen was wonderful. I felt like he genuinely cared about me and my bird. I was concerned about the tech who helped us. She originally wasn't holding my bird properly and she bit the Dr. Then, I think she realized it was her fault the Dr got bit, so she applied extreme pressure to my bird. I thought they were supposed to hold the birds head around the ear area, Not by the eyes. Needless to say, she squeezed my bird so tight that after 24 hours my bird still has red marks. It was just a traumatic experience.
Shax is a Rottweiler. He is a very big dog with a potentially lethal bite and, though he has never even come close to biting anyone, I understand why some people get nervous when faced with the task of having to overpower him. He is a big scaredy cat who is terrified of being restrained by people that he isn't all that familiar with and so he does what he can to try and escape being examined. The staff at Payson Family Pet Hospital are INCREDIBLE! I could not possibly rave enough about their understanding of my big old cry baby. The way that they interact with him and deal with him lets me know that they completely understand that he is not mean, just afraid. They go out of their way to make him feel safe and comfortable. They speak to him in gentle voices and do everything they can to let him know that they are not trying to hurt him. At our last visit, the tech was so sweet to him, he ended up hiding his face in her side, showing me that he felt like he could trust her. They ALWAYS go above and beyond with all of my pets. Shax is our special case, and though I sometimes feel a little embarrassed that he goes to such lengths to not be examined, they are always so kind to me and wave away my apologies. They care about my fur babies. They are always thorough and professional, while still being personable. They are amazing and I wouldn't trust my children with anyone else!
I have always taken my dogs to Payson Family Pet Hospital. I have since moved to West Jordan but still use this place, it is worth the drive. You can tell they actually care about your pet the service is awesome. Always have friendly staff.
Excellent care and very professional from the first phone contact to exiting the building. Everyone made us feel comfortable, as well as Lucy. All questions were answered and felt Lucy received very good care. I really appreciate the great care we always receive.