Reviews

Payson Family Pet Hospital

1 stars Customer since 2017

This was my first time coming to this clinic and though the staff was friendly and kind the service was ridiculous the doctor said she would be right back and an hour later I poked my head out in the hall and asked how much longer and the lady said she would find out then she came in and told me that the doctor had to do an emergency surgery and I could come back tomorrow or wait another 15 minutes for the next doctor well if I have already waited an hour what's another 15 minutes I'm not sure why someone would have not come and told me what was going on my time is just as valuable as anyone else time I'm not sure I will go back to this clinic

5 stars Customer since 2008

After calling at 3:45 PM, wilth no appointment, PFPH fit my Lowchen into their schedule before closing at 5:00 PM. The entire staff at PFPH is fantastic.

5 stars Customer since 2017

everyone was very friendly

5 stars Verified customer

I told all my neighbors about this vet. Even though we don't reside in Payson, it's worth the drive. These Doctors are the best. The whole staff cares and is dedicated to you and your pet. It's worth the extra cost.

Payson Family Pet Hospital replied:

Thank you for the nice review and for telling your neighbors about us! One of the best compliments you can give us is a referral.

5 stars Customer since 2015

Dr. Ipsen and staff are always caring, gentle, and I never feel rushed.

5 stars Customer since 2002

Thank you so much to everyone who helped make time for my little, four-legged emergency! Thank you for prompt, effective treatment and for being considerate when it came to expenses. Tamber is healing well!

Payson Family Pet Hospital replied:

Thanks Marjohna for the nice words and review! We are glad to hear that Tamber is healing well and we will pass it along to Dr. Hooley!

5 stars Customer since 2017

After taking my arthritic pup to another vet office for years, they said there was not much else they could do to improve his condition. As soon as I got talking with Dr Conrad, I very quickly learned that there was still quite a few options for him to live the rest of his life comfortably. I was reassured and very happy with the amount of attention Dr Conrad and the tech gave my dog. My only complaint was the wait. There was quite a bit of a wait to get into a room, and then another for the Dr to come in. This was tricky when you have a nervous pup like mine. However, it is apparent that they take the time to give each patient all of their attention and provide great care. This alone, was well worth the wait. Thank you Dr Conrad, for providing the best care we have ever experienced.

Payson Family Pet Hospital replied:

Thank you for your kind words and nice review! We are working really hard to get enough doctors and staff so that the wait time will be minimal for everyone (especially nervous pups;)). Thank you!

5 stars Customer since 2017

They care deeply for your pet. I have boarded my cat several times.

4 stars Verified customer

We were able to get into the office very quickly. I appreciate the time that the vet (Grant) spent with us listening to our concerns for our dog. We are hopeful that the steps we're taking will help our dog feel better. Honestly, this was our second opinion. We DO NOT dislike our first vet (different office,) however, the solutions he had suggested weren't working so we needed to find out what more we could do. The vet and the vet tech were super wonderful and helpful. As far as our dog's health goes, we're still just scratching the surface, but we now have hope! And a new vet! It's awesome!

5 stars Customer since 2001

They are awesome.