I always have a good experience when getting my hair or nails done at PCI Academy and the service is always top notch. Jenessa has been my student stylist for a few months now and I have nothing but rave reviews for her! She always takes the time to understand my vision while also offering her welcomed professional opinion as I can be indecisive. I have left there feeling like a million bucks each and every time I see Jenessa and am treated like a celebrity our entire time together. My only negative thing I must add is at my last appointment I was thoroughly disappointed and put off by how the educator (long, dark hair) was treating and speaking to not only Jenessa, but me as well. I haven't seen this educator before so I am assuming she is new but her condescending tone and demeanor were so offputting. I really felt bad for my student stylist (who was doing a wonderful job) because of the rude way this educator was asking her about what add-ons she had offered to me, products she recommended, and then she kept saying, "and... what else?..." after everything my stylist was saying. This really made me uncomfortable as a guest at your school mainly because I felt awful for my student stylist who always goes above and beyond to assure I have an amazing experience there. I will definitely be back, because of Jenessa, but I sure hope someone talks to that educator about her offputting demeanor, condescending attitude, and the way she speaks to the student stylists who (from my perspective) always do an amazing job with us guests.