84.9% would refer friends and family to us

2 stars Customer since 2015

Glasses. 2 nd pair done wrong

5 stars Customer since 2015

I liked the attention that was paid to fitting my glasses properly.

4 stars Customer since 2014

Corteous and Prompt!!

5 stars Verified customer

nice people

1 stars Customer since 2015

My glasses were made in the wrong frame!! I saw the clerk put the ones I picked out on the tray so i was very concerned when they were the wrong frame!! When i told them they were wrong they said to me this has never happened in there store before and basicly called me a liar!! I felt very upset and the frames i did want were no where to be found.

If i wanted to miss treated and handled like i didn't matter I sould of gone to walmart..but I came to pearl thinking i would matter..i guess I was wrong!!

Will definitely go somewhere else next time!!

5 stars Verified customer

JlJ- Pearle Vision staff were very friendly, helpful in explaning all my discount after looking up insurance information and the eye exam was very comprehensive which made me feel good. Was able topick up glasses next day and am very happy with them.

5 stars Verified customer

Was quite satisfied with the service. The people were friendly, helpful, knowledgeable.

3 stars Verified customer

My glasses broke and because I was not in a position to pay an exhorbitant price for new frames, the man gave me, I guess from the cheapest rack. I really did not have a choice to be selective as to the style. First I was not happy that all the frames are big. I have a small face. I had to resort to a bigger frame that I feel is not real attractive on me. When I ordered my new glasses on 4/7, I asked and paid for the transition lenses. The man was kind to give me a reasonable price, as I am presently between jobs. My glasses were ready on Monday 4/13 but I was not able to pick them up as there was no tech in that day. I went on Tuesday and a nice young lady assisted me with the new glasses. I asked her if they were the transition lenses, she said yes. It was raining that day so I could not tell. On Friday, a very sunny day I realized that my glasses were not transitioning to sun glasses. Came home and called Pearl Vision, had to wait on the line for 6 minutes, hung up and called back and someone else answered and put me on hold for another 5 minutes. A young lady said they ordered the wrong lense and will order the transition lenses. the correct ones-should be in 5-7 days. Ho Hum!

4 stars Customer since 2015

The service was very professional. All the employees went out of there way to make you feel like you were part of their family

4 stars Customer since 2015

I thought everyone was professional and helpful. I feel I had a very comprehensive exam. I am happy with my glasses, vision wise and fit.