5200 Village Creek Dr Ste 102
Plano, TX 75093

Mon: 8:00AM - 5:00PM

Tue: By appointment only

Wed: 8:00AM - 5:00PM

Thu - Fri: By appointment only

Sat - Sun: Closed

100.0% would refer friends and family to us

5 stars Customer since 2008

Dr Couch is very professional, experienced, and personable. I always feel very welcome and safe when in the office. I had many things done including crowns, fillings, mouth guards, also my children and wife come here as well! The dental hygienist, Tina, is also very kind, professional, and has extensive experience which makes me feel i am in good hands!

I would not go anywhere else for serious or cosmetic dentistry needs!

5 stars Customer since 1984

Excellent Dental care, Dr. Couch is awesome and her staff treats me like a rock star and keeps me very well informed!

5 stars Customer since 2021

Very professional staff, doctor was pleasant, professional, , thorough and knowledgeable. She took time to examine and explain everything.

Pearly White Smile Boutique replied:

Thank you so much for your review! We can't wait to have you back as well, you are a joy to work with!

5 stars Customer since 1997

excellent service and a friendly Dentist to match

Pearly White Smile Boutique replied:

Thank you for your kind words, Chris. It is always a great pleasure to hear that we are serving our patients well. We look forward to seeing you again soon!

5 stars Verified customer

The office staff was professional, prompt and accommodating. My experience with Dr Couch was top-notch. She really listened to my needs, understood my reluctance to even receive an exam, was thorough and gentle. Her approach was conservative yet informative. I highly recommend this practice especially to anyone who has put off attending to their dental health. No hesitation on my part to return for follow up procedures.

Pearly White Smile Boutique replied:

Thank you for visiting us Lynn! It's always nice to learn that we have exceeded expectations. We never lose sight that our guests have a range of options available when seeking out a dentist to meet their needs. Therefore, your praise today means more than ever.

We look forward to seeing you again soon!

2 stars Customer since 2017

Initially I was pleased with Dr. Couch and thought the practice might be a good fit to replace the awesome Dr. Weygandt. When I checked out, however, I was told I had to pay $595 for my cleaning and x-rays. My response was, "You are kidding, right?" I was completely stunned and upset. I asked the office staff up front when I made my appointment if they took my insurance. I emailed them a copy of my card and ask them to let me know if there was any problem. When I did not hear back, the impression given was that they accepted my insurance. Not once did anyone say our policy is you pay upfront. There was no sign in the office saying "You pay us, we will bill your insurance, and send you back whatever the insurance doesn't pay." This is not a way of doing business that I can accept and, therefore, I will not be returning to the practice.

Pearly White Smile Boutique replied:

Dear Donalyn Jackson,

Thank you for taking the time to share your feedback. You've given us valuable information and shown us where we need to improve.

You deserve better than this.

I'm sorry, this shouldn't have happened at all. Would you give us a chance to make this right? I'd like to take care of your issues personally and make sure your problems are resolved. If you're interested, please contact me directly at [email protected]

Thanks to you, we've made the following changes:

-Immediate termination of the employee referenced

-Reviewed the proper office procedures with all staff members

I'll make sure this doesn't happen again.

Dr. Couch | (972)818-0200

5 stars Customer since 2012

Visit went very well. Got a thorough cleaning without any pain and received good advise for follow-up visits.

5 stars Customer since 2006

Outstanding

5 stars Customer since 1984

This staff took over my previous Dentist's practice and are doing a nice job of transitioning and learning about me and my dental care. Everyone is very friendly and helpful and after two visits I am getting more comfortable with them as well. Dr. Couch is a very caring Dentist, sensitive, gentle and very knowledgeable with a good sense of humor.

Pearly White Smile Boutique replied:

Thank you so much Chris! We loved having you in and can't wait to see you again!

5 stars Customer since 1986

Professional and very friendly would certainly recommend!

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