50.0% would refer friends and family to us

5 stars Customer since 2018

From the second we walked through the door, the staff instantly made my girls feel comfortable. It was their first time at the dentist, but each person they saw explained what they were going to do. They took the time to show them the tools they were using and explained what each one was for. They were all amazing.

North Country Pediatric Dentistry replied:

Thank you for sharing your review. We are pleased to know that your daughters felt comfortable during their visit to our office, and we are honored you chose North Country Pediatric Dentistry for their dental care. We look forward to seeing you and your girls at the next appointment.

2 stars Customer since 2018

My husband and I are fairly unimpressed with our recent office visit. We brought our 21-month old daughter in for her first dental checkup and it did not meet our expectations. Prior to the checkup, we completed all required paperwork online and were pleased and surprised by questions centered around our child's comfort. We were thoughtful and thorough with our answers. Little did we know, this was a complete waste of our time! Upon arrival, we were sent to an examination room and it was clear that no one had reviewed our paperwork in advance.

As mentioned, this was our daughter's first dental checkup. No effort was made to explain the exam process to her or to us. She was literally forced onto her back and her mouth was held open during the (thankfully, very short) exam. After the exam and fluoride application, she was given a balloon and we were sent on our way.

Had the technician reviewed our paperwork or engaged in a conversation with us, she would have realized this directly contradicted our suggestions. She would have learned that our daughter is going through a moderate "doctor-anxiety" phase and doesn't like to be restrained. She would have learned that we had spent weeks prior to the exam "practicing" by teaching our daughter to open her mouth when prompted.

We realize she is very young and can't fully comprehend the logistics of a dental exam. We also understand that the office is very busy and that not every child will be 100% comfortable before starting the exam. However, we believe in the importance of trust, building strong relationships, and creating positive experiences for our children. We expected individualized care that focused on our child's best interest and were sadly, disappointed.

North Country Pediatric Dentistry replied:

Thank you for the feedback and for letting us know about your recent visit. We are committed to providing the highest quality pediatric dental care and take all patient feedback very seriously. We would value the opportunity to learn more about your experience. Please contact us at patientcare@hqrcms.com at your earliest convenience. Thank you!

5 stars Customer since 2018

Excellent staff!! Thank you for making our first dentist visit pleasant.

North Country Pediatric Dentistry replied:

Thank you for choosing North Country Pediatric Dentistry for your child's first dental visit. We appreciate the review and feedback, and we look forward to seeing you at the next appointment.

5 stars Verified customer

Absolutely amazing dentist!

North Country Pediatric Dentistry replied:

Thank you for the 5-star review and kind words. We are honored you have chosen North Country Pediatric Dentistry, and we look forward to seeing you at the next appointment.

5 stars Customer since 2018

All the workers were very kind and they made my daughter, who is 6 Yrs old, & was very scared, Very comfortable. Thank you for doing that. God Bless you all!!

North Country Pediatric Dentistry replied:

Thank you for the 5-star review and kind words. We are honored you chose North Country Pediatric Dentistry for your daughter's dental care, and we are pleased to know she felt comfortable during her visit. We look forward to seeing both of you at the next appointment.

4 stars Verified customer

Great except the wait to see the dentist was about 15 minutes-too long to wait with a two year old.

North Country Pediatric Dentistry replied:

Thank you for sharing your review! We apologize for the wait and always strive to see our young patients in a timely manner. Thanks for choosing North Country Pediatric Dentistry, and we look forward to seeing you and your child at the next appointment.

5 stars Customer since 2017

What a great job caring for my child! Work quickly and carefully with my toddler!

North Country Pediatric Dentistry replied:

Thanks for sharing your review! We appreciate the 5 stars and the kind words. We are honored you have chosen North Country Pediatric Dentistry for your child, and we look forward to seeing both of you at the next appointment.

5 stars Verified customer

The staff was so kind and patient with my daughter's first vist, and she was a little scared at first but that's normal for a 2 year old, they talked to her calmly and gave time to adjust.

North Country Pediatric Dentistry replied:

Thanks for sharing your review! We always enjoy hearing the great things our patients have to say about our terrific team at North Country Pediatric Dentistry. Thank you for letting us care for your daughter's dental health needs, and we look forward to seeing you and your daughter at the next visit.

5 stars Customer since 2017

All of the personnel in the office were very friendly and enjoyable to be around. The dentist was the best dentist I've ever brought my child or grandchild to, I really appreciate his dedication to his patients and how he makes them feel comfortable in their new surroundings.

North Country Pediatric Dentistry replied:

Thank you for sharing your review! We are always thankful when our patients use words like "friendly", "enjoyable", "the best" and "comfortable" to describe their visits. Thank you for choosing North Country Pediatric Dentistry, and we look forward to seeing everyone at the next appointment.

4 stars Customer since 2015

Everybody is great and always smiling

North Country Pediatric Dentistry replied:

Thanks for sharing your review and for choosing North Country Pediatric Dentistry! We look forward to seeing you at the next appointment.

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