My husband and I are fairly unimpressed with our recent office visit. We brought our 21-month old daughter in for her first dental checkup and it did not meet our expectations. Prior to the checkup, we completed all required paperwork online and were pleased and surprised by questions centered around our child's comfort. We were thoughtful and thorough with our answers. Little did we know, this was a complete waste of our time! Upon arrival, we were sent to an examination room and it was clear that no one had reviewed our paperwork in advance.
As mentioned, this was our daughter's first dental checkup. No effort was made to explain the exam process to her or to us. She was literally forced onto her back and her mouth was held open during the (thankfully, very short) exam. After the exam and fluoride application, she was given a balloon and we were sent on our way.
Had the technician reviewed our paperwork or engaged in a conversation with us, she would have realized this directly contradicted our suggestions. She would have learned that our daughter is going through a moderate "doctor-anxiety" phase and doesn't like to be restrained. She would have learned that we had spent weeks prior to the exam "practicing" by teaching our daughter to open her mouth when prompted.
We realize she is very young and can't fully comprehend the logistics of a dental exam. We also understand that the office is very busy and that not every child will be 100% comfortable before starting the exam. However, we believe in the importance of trust, building strong relationships, and creating positive experiences for our children. We expected individualized care that focused on our child's best interest and were sadly, disappointed.