I needed an exterior water faucet/spigot replaced. I called Peerless and they gave me an appt for the following day with a window of 1 to 3 pm (this was not an emergency type situation). The serviceman George A arrived precisely at 1 pm, took a look at the faucet and gave me an acceptable estimate and I told him to go ahead with the work. Within less than an hour.. probably 30 minutes, he had removed the old faucet which required welding it off, and replaced it with a new faucet. I couldn't be happier with the quality of work or with the customer service.