I was promptly taken to an exam room where a very personable assistant reviewed my information. dr. Allen followed, and did an exam before putting in dilating drops. She returned and finished my exam. She thoroughly explained my status and recommended one further test to photograph my eye condition. Dr. Allen is always friendly and very professional, and closely monitors my existing issues. Upon checkout, the person at the desk was also personable, answering my question about why, as an established patient for many years, did I need a referral for my insurance company. The whole team at Penibscot Eye is the best!