Our dog, Chloe, was not scared by your staff, but just toodled on in so to me that shows the dog trusts the attendant and I feel the staff would have to be caring for the animals. Dr. Runde called us personally to tell us about Chloe,which I find so reassuring. I have been here before and I appreciate the staff’s caring and concern. Chloe will be back! Thank-you all.