Went in for a regular cleaning and my retainer to be cleaned. I don't think I got the hygienist that was originally scheduled to do the cleaning. Unfortunately, I could not reschedule the appointment for insurance/payment reasons.
The hygienist broke part of my retainer. I had brought that same retainer to previous appointments for cleanings and it was cleaned without any problems. I think she mentioned about the dental group being able to make another retainer and that its condition warranted a new one. She did not take any responsibility for breaking a part of my retainer. I walked in with a retainer and walked out with a partially broken retainer.
This was a poor experience at PDG .