I love the place and the people. I do want to go on record as saying that anytime a business has hours posted, there should be someone there to at least answer the door in the event that there is the decision to hold a staff meeting. People may drive across town to provide documents or payment, etc only to discover the business is closed. Upon knocking three separate times, no one came to the door. I was rather miffed as indicated in my message. The response was polite and the gift card for a coffee at Starbucks was totally unnecessary and a very nice gesture. I just want to reiterate when a business posts hours, every effort should be made to have someone on the staff be on the lookout for a customer and the customer should not ever be turned away. That's just basic business. But aside from that, I really think overall the staff and orthodontist are great people. Thank you.