I have been going to PetMed Plus for years now with my abandoned kitty. She has been treated for eye lids abbrading the eyes, whet we believe may have been a spider bite which required days of antibiotics and fluids and now kidney failure. Dr. Mcelroy has been wonderful. She made extra stops back to check the cats temp during the spider bite, compared the kidney numbers and right now is doing all she can to treat My fur baby known as the escape artist or Face lift kitty. She is comfortable with the staff and doctor which is wonderful.