I emailed in a request for an appointment and quickly received a reply with a choice of times. I arrived early and was greeted in a friendly manner. We got in the examination room early and had a thorough meeting with the technician, including questions/answers, and nice treatment of our dog. Dr. Russell covered all of our concerns with clear explanations of the situation and the possible treatments once the blood/urine test results were available. As promised, Dr. Russell called the very next morning with the results, asked for my choice of treatment, and had the medications ready within an hour.
PetMenders has always treated our dogs very well. (And, unrelated, we use the PetMenders vaccination clinic and think that it is a wonderful service (convenient, and money saver).