I qualified for a program to help get two kittens that I rescued to get fixed. We had to wait til they were of age, but still scheduled. Unfortunately they didn't warn me that the money could run out before their apt. They called me the weekend before to say they had ran out of money. That was disappointing. However, I sch one of the cats a couple weeks later & they took care of my sweet kitty so well! I do wish they would have warned me that she needed to at least weigh 3 lbs to be approved, but thankfully she was on the dot. I know that this business is super busy saving the animal world, I am super thankful for that. I just ask that a little more info be given when making apts. I still believe that 5 stars are deserved because # 1 my kitten was very well cared for. # 2 the price is very affordable & #3 for being an animal clinic it was very clean, I even witness cleaning as I was there. That makes a world of difference! Thanks for everything! Although my animals have a vet, I'll still continue certain services at PETS.