94.8% would refer friends and family to us

3 stars Customer since 2018

So glad I found ER4Pets in Carmel Mtn Ranch. Much closer than traveling to the other side of Poway! My main comment is that I was left waiting for more than 15 minutes after paying my bill. Seemed like it took a very long time to quarter my dog's pills and return of my pet. My guess (and I could be wrong) is that the staff was side-tracked working with other animals in back that delayed completion of working with me. If that was the case, it would have been nice if I was advised of that and the time delay. Other than that, I was very pleased with the Vet and others that I dealt with. Generally, the care was top notch, but the customer service was lacking - thus only 3 stars. I'll be going back for future emergency pet needs.

4 stars Customer since 2010

Dr. Jones is an expert in her craft, if your pet can be saved or mended she will do it; however, the cost of the service is something thats going to make the owner sick.

It’s not an affordable service, I probably should have had the dog euthanized.........but we didn’t. Plan on spending thousands- not hundreds.

5 stars Customer since 2015

Dr. Jones is a dedicated, compassionate and most competent veterinarian. We have taken our two teacup poodles to her

for emergencies, on several occasions, over the past few years. Dr. Jones has an excellent support system.

5 stars Customer since 2018

Dr. Jones was very good with Maggie. She relayed the findings, and gave the suggested treatments, being very upfront with the charges for each treatment right away. There were no 'extra charges' at the end of Maggie's stay at ER4 Pets. The staff was friendly, and treated our pet as if she were their own. After taking Maggie home, Dr. Jones called the next evening to inquire on how Maggie was responding to the treatments. I have rarely if ever had the veterinarian call for a post treatment followup. I appreciated the service and the caring at ER4 Pets. If the need ever arises again, I will not hesitate to call ER4 Pets.

5 stars Customer since 2018

Amazing care and service. Very kind to my dog.

5 stars Verified customer

We made a mental note of where Petsurg & ER4Pets was located just in case we ever needed this service as we just adopted a dog in December 2018. On Memorial Day Weekend our Chewy woke up not being able to use his front right leg. We took our 8 year old into be checked out. He spent most of the day & evening there & the Vets did a great job with our senior boy. Price was reasonable for an emergency. RX was sent home with us as well. He's now recovering at home. Would for sure return should we have any other emergency's

5 stars Customer since 2014

My dog went after an animal underneath a Pencil plant. She was very ill and her eyes were swollen shut. THey managed to save her and her eyesight. I am ever so grateful.

5 stars Customer since 2015

Excellent care and service as usual. Always recommend

1 stars Customer since 2018

NO DEFINED CONCLUSION REGARDING ACUTE PAIN. LONG WAIT. COULD NOT BE WITH MY PET. ACTED NOT CONCERNED

5 stars Customer since 2017

We were very well taken care of in a frightening situation! Our dog is in the mend and will be fine. Thank you for the care!

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