94.1% would refer friends and family to us

5 stars Verified customer

We would like to thank you all for the care you gave our dog.. she is doing great!!.

2 stars Verified customer

I felt like the vet ran unnecessary tests and kept my pet over night just to make more money off of the injury of my pet. When I went to pick up my pet the next day, it took over an hour for them to release him to me, because they were talking and wondering around while we waited. I feel like my pets records should have been updated at the times tests and results were ready, not while we sat waiting and my pet was in cage hearing our voices. I felt like it was just torturing him.

5 stars Verified customer

Great everything. Everyone was friendly and understanding. 10/10 would come back here again. Very quick too. They took our Bonnie in straight away.

1 stars Customer since 2018

I am in the process of filing a complaint with the California Veterinary Medical Board regarding a dispute of the bill.

1 stars Customer since 2018

I am in the process of filing a complaint with the California Veterinary Medical Board.

5 stars Customer since 2018

Everyone there was very warm and accommodating. I was super stressed and worried about my cat, but they took him in and fixed him right up.

5 stars Customer since 2018

We were greeted immediately, they provided us with the information we needed. The staff was very professional and helpful.

5 stars Customer since 2017

Dr. Jones and everyone at ER4PETS are awesome, I work odd hours, and love that I can drop in anytime to get my science diet food.

5 stars Customer since 2018

So fortunate to have found Dr. Diana Jones and wonderful staff @ ER4Pets. My fur baby's life was in jeopardy and Dr. Jones was ready and available to take care of her. Her compassion, skill set, and dedication is beyond all others. However my dog's fate turns-I know in my heart that I trusted the very capable and compassionate hands of Dr. Jones and her staff to give her the absolute best care ever. Thank you so very much for all that you do for every pet and pet owner.

Cyndy Deford and Addie (woof)

3 stars Customer since 2018

So glad I found ER4Pets in Carmel Mtn Ranch. Much closer than traveling to the other side of Poway! My main comment is that I was left waiting for more than 15 minutes after paying my bill. Seemed like it took a very long time to quarter my dog's pills and return of my pet. My guess (and I could be wrong) is that the staff was side-tracked working with other animals in back that delayed completion of working with me. If that was the case, it would have been nice if I was advised of that and the time delay. Other than that, I was very pleased with the Vet and others that I dealt with. Generally, the care was top notch, but the customer service was lacking - thus only 3 stars. I'll be going back for future emergency pet needs.

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Dental

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95% would refer friends and family to us