95.0% would refer friends and family to us

2 stars Customer since 2017

I have been a long term customer, soending wuite a bit of money on my pets and today, 4/20 (my bday too:/) came in to pick up some cat and dog food for a total of about $160, asked about paying by check because I forgot my ctedit cards and was told yes. There were no signs saying no checks.

Dr. JONES came out and we had a very nice conversation. I have always thought we connected and liked each other being the same age group and holding similar beliefs.

I am not blaming the receptionist. She was very sweet and helped me the best she could. When she went back to get approval, she came back out saying checks were not accepted. She and I were both embarrassed. They had been accepted before. When I said that was all I had available, she went back again and was told No. So, I used the cash I had to get 1 bag instead.

It is not the no check.policy that bothered me, it was that Dr. JONES didn't apologize, come out or even tell her Receptionist something nice to explain the change in policies. It made me feel like I was singled out for some reason and not important or appreciated.

5 stars Customer since 2017

Fast, friendly and affordable.

5 stars Customer since 2018

Very attentive, and realistic.

Excellent bedside manor.

5 stars Customer since 2018

They know what they’re doing and do not overcharge. Service was excellent and everything they prescribed my dog worked as they say it would.

5 stars Customer since 2018

The staff was attentive and experienced. They took excellent care of my dog. We were in the emergency hospital early Easter morning with my dog who was in a lot of pain. They took action quickly and genuinely cared about my little dog. I had to drive 20 minutes to get to them from my house and it was worth it. Their pricing I felt was very reasonable and my dog is doing very well thanks to Dr. Jones and the rest of the staff. Your the best.

5 stars Customer since 2016

Excellent service as always.

5 stars Verified customer

The staff was very professional and we were seen right away.

5 stars Customer since 2018

The Staff and the Doctor welcomed my dog and I when we came to the office even though we were not regular patients. They were friendly,efficient and communicated every step along the way as they treated my dog. The facility was clean and cheerful. I liked that they didn't send me home with expensive medicines and push other treatments.Their rates were good as was their followup the following day.I definitely recommend ER4PETS!

4 stars Verified customer

We were taken back to an exam room right away, which was great.

5 stars Customer since 2015

The staff provided me with comfort and took great care of our dog.

Also in SAN DIEGO

Dental

Twin Peaks Dentistry

5 stars 956 reviews

Not very happy on my visit. I went in for cleaning, and it was great. I always loved to come and get the service. Every time, I have been informed about how much is cost of the dental treatment and the amount my insurance pays and I pay. I got scheduled for cleaning, and when I was done, I got informed that my insurance only pays 2 cleanings per year, and they put me on a 3 month schedule. So I had to pay for the service and I was not ready to do it. I was pretty upset that they did not tell me this ahead of time, or even before I got in. I am a single mom, and I do not get any help from the father. I work in the Poway School District, and we do not get paid for the 2 months of summer. I did not want to use my credit card, since I am trying to get out of debt. I just wished they told me this things ahead of time. I was not ready to make this expense.
Read More …

Optometry

Poway Eyeworks

5 stars 517 reviews

I have mixed feelings about Poway Eyeworks. The office itself is nice--very clean and has a large selection of glasses. The front desk employees were also very friendly and did not pressure me into getting a new pair of glasses. However, my visit wit the optometrist is what makes me question if I will return. The optometrist, Dr. Desai, was nice. However, I left the office not even knowing what my eyesight was exactly. During my exam, she told me that I have a certain eye condition (that I have since forgotten the name of it, since I wasn't given a sheet with my exam results), and when I proceeded to ask questions, she kept brushing it off with, "it is too early to tell." Even if my question was, "Can this condition be bad? What's the worst that can happen?" She kept avoiding the question and would move quickly to the next topic or discussion of my dry eye. I did not understand why she would not answer any of my questions and just give a "it is too early to tell since this is the first time I saw you" answer. I was in a rush to leave as I had to pick up my child from day care, so it wasn't until I got home that I realized, "wow, I just went to the optometrist and I guess everything is fairly good since I wasn't told flat out that something is wrong, but at the same time, I don't even know what my eyesight changed too." I might give Poway Eyeworks another shot next year but see a different optometrist.
Read More …