94.1% would refer friends and family to us

5 stars Verified customer

We would like to thank you all for the care you gave our dog.. she is doing great!!.

2 stars Verified customer

I felt like the vet ran unnecessary tests and kept my pet over night just to make more money off of the injury of my pet. When I went to pick up my pet the next day, it took over an hour for them to release him to me, because they were talking and wondering around while we waited. I feel like my pets records should have been updated at the times tests and results were ready, not while we sat waiting and my pet was in cage hearing our voices. I felt like it was just torturing him.

5 stars Verified customer

Great everything. Everyone was friendly and understanding. 10/10 would come back here again. Very quick too. They took our Bonnie in straight away.

1 stars Customer since 2018

I am in the process of filing a complaint with the California Veterinary Medical Board regarding a dispute of the bill.

1 stars Customer since 2018

I am in the process of filing a complaint with the California Veterinary Medical Board.

5 stars Customer since 2018

Everyone there was very warm and accommodating. I was super stressed and worried about my cat, but they took him in and fixed him right up.

5 stars Customer since 2018

We were greeted immediately, they provided us with the information we needed. The staff was very professional and helpful.

5 stars Customer since 2017

Dr. Jones and everyone at ER4PETS are awesome, I work odd hours, and love that I can drop in anytime to get my science diet food.

5 stars Customer since 2018

So fortunate to have found Dr. Diana Jones and wonderful staff @ ER4Pets. My fur baby's life was in jeopardy and Dr. Jones was ready and available to take care of her. Her compassion, skill set, and dedication is beyond all others. However my dog's fate turns-I know in my heart that I trusted the very capable and compassionate hands of Dr. Jones and her staff to give her the absolute best care ever. Thank you so very much for all that you do for every pet and pet owner.

Cyndy Deford and Addie (woof)

3 stars Customer since 2018

So glad I found ER4Pets in Carmel Mtn Ranch. Much closer than traveling to the other side of Poway! My main comment is that I was left waiting for more than 15 minutes after paying my bill. Seemed like it took a very long time to quarter my dog's pills and return of my pet. My guess (and I could be wrong) is that the staff was side-tracked working with other animals in back that delayed completion of working with me. If that was the case, it would have been nice if I was advised of that and the time delay. Other than that, I was very pleased with the Vet and others that I dealt with. Generally, the care was top notch, but the customer service was lacking - thus only 3 stars. I'll be going back for future emergency pet needs.



Poway Eyeworks

5 stars 525 reviews

I have mixed feelings about Poway Eyeworks. The office itself is nice--very clean and has a large selection of glasses. The front desk employees were also very friendly and did not pressure me into getting a new pair of glasses. However, my visit wit the optometrist is what makes me question if I will return. The optometrist, Dr. Desai, was nice. However, I left the office not even knowing what my eyesight was exactly. During my exam, she told me that I have a certain eye condition (that I have since forgotten the name of it, since I wasn't given a sheet with my exam results), and when I proceeded to ask questions, she kept brushing it off with, "it is too early to tell." Even if my question was, "Can this condition be bad? What's the worst that can happen?" She kept avoiding the question and would move quickly to the next topic or discussion of my dry eye. I did not understand why she would not answer any of my questions and just give a "it is too early to tell since this is the first time I saw you" answer. I was in a rush to leave as I had to pick up my child from day care, so it wasn't until I got home that I realized, "wow, I just went to the optometrist and I guess everything is fairly good since I wasn't told flat out that something is wrong, but at the same time, I don't even know what my eyesight changed too." I might give Poway Eyeworks another shot next year but see a different optometrist.
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Carmel Mountain Dentistry

5 stars 99 reviews

95% would refer friends and family to us