I have been a long term customer, soending wuite a bit of money on my pets and today, 4/20 (my bday too:/) came in to pick up some cat and dog food for a total of about $160, asked about paying by check because I forgot my ctedit cards and was told yes. There were no signs saying no checks.
Dr. JONES came out and we had a very nice conversation. I have always thought we connected and liked each other being the same age group and holding similar beliefs.
I am not blaming the receptionist. She was very sweet and helped me the best she could. When she went back to get approval, she came back out saying checks were not accepted. She and I were both embarrassed. They had been accepted before. When I said that was all I had available, she went back again and was told No. So, I used the cash I had to get 1 bag instead.
It is not the no check.policy that bothered me, it was that Dr. JONES didn't apologize, come out or even tell her Receptionist something nice to explain the change in policies. It made me feel like I was singled out for some reason and not important or appreciated.