95.9% would refer friends and family to us

5 stars Verified customer

Very nice and helpful!

4 stars Customer since 2017

Staff was friendly, professional and took great care of my dog. He definitely left feeling a lot better then when he arrived!

5 stars Verified customer

Very caring and took time to explain home care they even called to check on him

4 stars Customer since 2017

Our little chihuahua had a seizure and since it was 6:30pm, our regular vet was closed. The only facility I could think of was ER4PETS on World Trade Drive, so that's where we took her. When she was weighed, we learned that her weight had dropped from just under 5 pounds to 2.9 pounds! What a shock! The doctor examined her and found she had low blood sugar. She kept her overnight with an IV while feeding her hourly. She also performed tests to try to determine the cause. They were available 24/7 for phone calls to check her progress and the next afternoon, she was stable enough to be released but with no definitive diagnosis. We were given antibiotics and special food and strict orders to make sure she took food every couple of hours and they said we could call with any questions or bring her back anytime she exhibited the same symptoms. We did call several times with questions and were always given helpful information. The doctor sent all the information directly to our regular vet, where we took her for an exam the following day. Since she was doing so much better, they sent her home with us and told us to bring her back immediately if she had the same symptoms. The doctor and staff at ER4PETS definitely saved our dog's life and we are very grateful to them for their care and concern.

PS ultimately, after more symptoms and tests by our regular vet, we learned that she had Addison's Disease and we are controlling that with medication. THANK YOU TO THE DOCTOR AND STAFF AT ER4PETS FOR KEEPING HER ALIVE.

Terry and Tony Eisenhower

4 stars Customer since 2017

I brought my two dogs there for an emergency recently. The vet was very knowledgeable and helped me through the situation. The only reason that I didn't give my experience 5 stars is because the lady at the front desk was just okay. Not super customer-friendly or helpful. At one point when I returned to pick up my animals she said "I will be right with you." Then the next thing I saw (about ten minutes later) was her leaving out the door. Never said a word to me in follow up to my visit or anything...just left. I was then hanging out in the waiting room until someone came out from the back. It was obvious that her shift was over. I think it would have been helpful to just communicate that to me something like" "I have to leave now but the Veterinarian and staff in the back know that you are here and will help you as soon as possible."

Otherwise my experience was great.

1 stars Customer since 2017

Dr. Jones was the least empathetic vet that I've ever dealt with. I understand that a place like this is going to be about the money, but you could at least pretend like you care about the animals.

1 stars Customer since 2017

Horrible customer service. They have virtually no staff. When I called to inquire if my cat was still in surgery the tech was very evasive, wouldn't tell me one way or the other. She just said the doctor will call you soon, kept repeating that even when I pressed her for info, then hung up on me! I actually went back there in the middle of the night because of that. And when I met with the doctor initially and ask questions about whether they needed blood work prior to surgery or if she would receive IV fluids during the procedure the doctor said we can do that if you'd like. I was like, well you're the doctor, do you think she needs that? I got the feeling that she wanted to add on to the bill. They wound up IV fluids during surgery and she wound up so dehydrated that I had to go to my own vet the next day to get Sub-Q fluids. My cat is home and recovering from surgery so I hope they did a good job for her, it's only a couple days out so time will tell. Besides all that, the place smelled horrible when I walked in. I will not be using them again, nor will I take my cat there for removal of stitches and follow-up care as they recommended.

5 stars Customer since 2017

Very professional and caring.

5 stars Customer since 2015

I love ER4PETS. Dr Jones saved my cat's life and taught me how to take care of her by giving fluids through a needle every few days. She also put both cats on a special medical diet to extend their lives. All of my cats' needs are taken care of by Dr. Jones and her wonderful technicians at ER4PETS.

5 stars Customer since 2017

Wonderful upon entering office till we left great service personal and with our puppy

Also in SAN DIEGO

Optometry

Poway Eyeworks

5 stars 488 reviews

I have mixed feelings about Poway Eyeworks. The office itself is nice--very clean and has a large selection of glasses. The front desk employees were also very friendly and did not pressure me into getting a new pair of glasses. However, my visit wit the optometrist is what makes me question if I will return. The optometrist, Dr. Desai, was nice. However, I left the office not even knowing what my eyesight was exactly. During my exam, she told me that I have a certain eye condition (that I have since forgotten the name of it, since I wasn't given a sheet with my exam results), and when I proceeded to ask questions, she kept brushing it off with, "it is too early to tell." Even if my question was, "Can this condition be bad? What's the worst that can happen?" She kept avoiding the question and would move quickly to the next topic or discussion of my dry eye. I did not understand why she would not answer any of my questions and just give a "it is too early to tell since this is the first time I saw you" answer. I was in a rush to leave as I had to pick up my child from day care, so it wasn't until I got home that I realized, "wow, I just went to the optometrist and I guess everything is fairly good since I wasn't told flat out that something is wrong, but at the same time, I don't even know what my eyesight changed too." I might give Poway Eyeworks another shot next year but see a different optometrist.
Read More …

Dental

Twin Peaks Dentistry

5 stars 874 reviews

My recent procedure was handled efficiently and effectively, with the utmost concern for my comfort and apprehensions. Dr. Mancuso and his staff have cared for me for over 20 years, consistently delivering excellence in dental health care. I could not be in better hands.
Read More …