95.2% would refer friends and family to us

5 stars Verified customer

My cat was well taken care of. The Dr. Jones and her staff are very professional and caring.

5 stars Customer since 2015

Dr. Jones and her staff gave my little senior Chihuahua the best of care. I brought her in for a 2nd opinion after her lower jaw broke from severe dental decay. I thought she would be too old for surgery and the cost would be too much. The 1st opinion left me feeling heartbroken. I'm so glad I came here!! My little girl is now recovering from her surgery and hopefully has lots more quality life ahead! Next time I will come here first!

5 stars Customer since 2018

The doctor and staff were thorough and caring. They saw our sick cavy at 9 pm when we were very concerned about her wheezing and significant weight loss. The vet diagnosed her with a sinus infection on one side, We left with a weeks worth of prepared antibiotic and very clear feeding instructions, After 2 days our sweet Sundae is doing much better, eating again and even coming out of her piglioo to see us. We have nothing but gratitude for the vet and staff for being there for us and our little guinea pig.

5 stars Verified customer

Very professional and caring for you and your animal. I even received a follow up call the next day to see how my bird was doing. I was very happy with my experience

5 stars Customer since 2018

Open 24 Hours with great care. About 2 am found out my Dog had diarrhea and it was bloody. I found ERPETS online and brought her in. They took great care of her & she's doing just fine now.

5 stars Verified customer

I will be forever grateful to Dr. Jones for reuniting me with my pup after three long years! Thank you so much for doing the right thing for me and my Sweet Jane!

4 stars Customer since 2018

My dog is doing well so it seems she was correctly diagnosed and treated. The only concern was that my dog was kept away from me for most of the time there, beginning with diagnosis until I had paid. I’ve never experienced this at another vet. Is this because you’re afraid people aren’t going to pay, so you’re prepared to hold the dog hostage?

4 stars Customer since 2018

Good except I was not called about how my puppies were doing post surgery. Nine hours passed and no phone call from you. We were getting very worried. You need to call the pets' owners soon after surgery with hopefully good news.

5 stars Customer since 2018

On Wednesday afternoon When I got home from work I noticed that our cat Lilo had a limp and every time I touched her right back leg she would cry . We decided to take her to ER4pets right away. When we got there they were very attentive and straight forward with every question that we asked. They even provided us with an estimate before we consented to anything. The vet was very straightforward and understanding with the situation after she let us know that lilo broke her hip. She was never pushy and give us time to think when she let us know that our cat needed surgery. She also explained the procedures very clearly and give us two options and what the outcome would be for each one. She also said if you made a decision by tomorrow that they would be able to get her into surgery Right away. Later that night our cat was in a lot pain so I gave them a call around five in the morning letting them know of our decision to have the surgery. The Dr. was able to get her in that day. After the surgery the vet called and let us know that everything went well and the recovery time. When we finally picked her up the staff was extremely supportive And went over all the instructions with the medication they even helped us walk her out to our car. I am so extremely thankful for the vet and for her staff! They were very professional and caring and called us to make sure everything was going okay after the surgery. Even when I called with a follow-up question I felt like they took the time to make sure they answered everything. I would highly recommend this place to any of my friends and family who have an animal. Thank you again!!

5 stars Customer since 2011


11pm My Lab gets into the zipped bag of another dogs Heart Meds and eats about 300 pills!!!

This is bad...

Dr Jones calmly tells me what to do and to get my dog there.

Tech was waiting outside when I arrived.

Despite it being touch and go for a while; at about 2:45 I get the call that he's going to be OK.

Saved my good ol dog

Thank you!!!!



Poway Eyeworks

5 stars 517 reviews

I have mixed feelings about Poway Eyeworks. The office itself is nice--very clean and has a large selection of glasses. The front desk employees were also very friendly and did not pressure me into getting a new pair of glasses. However, my visit wit the optometrist is what makes me question if I will return. The optometrist, Dr. Desai, was nice. However, I left the office not even knowing what my eyesight was exactly. During my exam, she told me that I have a certain eye condition (that I have since forgotten the name of it, since I wasn't given a sheet with my exam results), and when I proceeded to ask questions, she kept brushing it off with, "it is too early to tell." Even if my question was, "Can this condition be bad? What's the worst that can happen?" She kept avoiding the question and would move quickly to the next topic or discussion of my dry eye. I did not understand why she would not answer any of my questions and just give a "it is too early to tell since this is the first time I saw you" answer. I was in a rush to leave as I had to pick up my child from day care, so it wasn't until I got home that I realized, "wow, I just went to the optometrist and I guess everything is fairly good since I wasn't told flat out that something is wrong, but at the same time, I don't even know what my eyesight changed too." I might give Poway Eyeworks another shot next year but see a different optometrist.
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Twin Peaks Dentistry

5 stars 937 reviews

Not very happy on my visit. I went in for cleaning, and it was great. I always loved to come and get the service. Every time, I have been informed about how much is cost of the dental treatment and the amount my insurance pays and I pay. I got scheduled for cleaning, and when I was done, I got informed that my insurance only pays 2 cleanings per year, and they put me on a 3 month schedule. So I had to pay for the service and I was not ready to do it. I was pretty upset that they did not tell me this ahead of time, or even before I got in. I am a single mom, and I do not get any help from the father. I work in the Poway School District, and we do not get paid for the 2 months of summer. I did not want to use my credit card, since I am trying to get out of debt. I just wished they told me this things ahead of time. I was not ready to make this expense.
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