PFM has always been my "go-to" place for all auto services. Lately, I keep getting extra costs added on to the bill that were not discussed previously. In fairness, they were removed from my bill when I complained. The work "as advertised in package deals" is not always completed on my car ( example.. fluids being topped off, tires aired up) The estimated time of pick-up has been later and later recently. I really want to keep you as my "go-to" place, PFM does great work, but must admit.... I am going to start exploring other service providers.