I have never had any problems with Phil's. I've been going to them for a long time. They have repaired what I need and also suggest points of concern for repairs. I had my oil changed one time, on a different vehicle, and ball joints were so bad that the mechanic was not going to let me take it home in that condition. I have had a vehicle's bad joint go out on me on I94, not fun. So I appreciate any feedback on things that should be repaired. The other thing that's great is that if they need to keep my vehicle for an extended time, they will give me a loaner car to get around. Have the most respect for their mechanics and office person, Don. And of course, Phil, the owner. They have helped me tremendously!!