I have a white couch that was stained by a plant, nearby. Phoenix did not give me false hope, they were honest and let me know, before they came, that they might not be able to completely remove the stain. They showed up at the scheduled time, explained what the procedure they would used and again, promised nothing. Not only did they get the stain out, but the couch looks close to new! All was taken care of in about 30 minutes. The team was very polite and professional. I will be calling them, again, to clean my carpets.