Professional competence and excellence is a given to be expected, and in the years in which Dr. Cook and her staff have cared for me they have never failed to demonstrate those qualities. What is equally important, however, is the intangible, but very real and genuine empathy and concern for me as a person they have gifted me.
Perfunctory politeness and platitudes of appreciation are easy, but that genuine caring and concern for her patients cannot be faked, nor can it be inculcated into a staff if not genuinely present in the leadership, no matter how many "sensitivity training" sessions or seminars a company attempts to force-feed its personnel . It indeed flows from the top down, from Dr. Cook herself and in turn propagates itself naturally throughout her staff.
Thank you Dr. Cook, and Shaun, and all of your staff for the care and kindness you've given me. It is truly appreciated!