Pinnacle Lighting Group, LLC
Landscaping
7155 Berry Patch Dr
Cumming,
GA
30040
(888) 338-0186
Mon - Fri: 8:00AM - 5:00PM
Sat - Sun: Closed
About
Our primary goal is to provide you with a comprehensive outdoor lighting system with unsurpassed customer service. We offer a variety of lighting systems to help accent the best features of your property without straining your budget.
Our professional staff, dependability and fresh perspective in outdoor lighting continues to raise us above our competitors.
Services
- Moonlighting/Level One lighting
- Landscape
- Security Lighting
- Specialty Lighting
- Maintenance
Languages
- English
Payments
- Cash
Staff
Jim Burks
1 stars Anonymous Featured review
Very bad experience on 5/15/2019. I called Pinnacle (888-338-0186) about replacing one bulb in a tree light that had burned out at my home. I was quoted that this would cost $186 service call, $176 tree climb, and $104 for the new bulb or $466 total. The Pinnacle crew of 3 arrived on May 15, 2019 and I was told my bulb was no longer manufactured and that I needed a new ballast for $170 additional. This was not true since I later ordered the exact bulb on the internet from Atlanta Lighting for under $40. Pinnacle then presented me with a proposed bill for $1,150 including 3 men for 1 1/2 hours ($450). I told the Pinnacle supervisor that this was not in agreement with my telephone quote. He then checked with the Pinnacle office and informed me that Pinnacle would not reduce the charge. At this point, I kicked the Pinnacle crew off the job and said I would never use Pinnacle again.
Dear Anonymous, we are sorry for your bad experience with Pinnacle Lighting Group. Yes, bulbs are very expensive and we only provide our customer with quality products from quality sources. We can see why you would be frustrated to start off by. We also take the safety of our crews very seriously and climbing trees is not taken lightly. And yes there is a cost to climbing trees. A three man crew is for the safety not for over charging our customers. Our intentions are always to do the right thing for the customer and we are sorry it ended so differently. Our best to you.
3 stars Robert R Customer since 2018
Missed several low voltage lights again. Charged an arm and a leg to fix what didn't work after last visit a year earli ... Read More
Mr. Robbins, We are sorry to hear of your bad experience and sincerely apologize. We are normally known for our exceptional attention to detail, and we regret that we missed the mark and identifying the missed lights. We will make sure to get this taken care of and make it right. Thank you for your feedback, it will make us a better company! Best, PLG Team.
5 stars Kirk & Debra G Customer since 2019
Great in every aspect. Friendly staff. I felt engaged with the entire process.
Dear Kirk & Debra, thank you so much for your great review! It was our pleasure working with you and together creating outdoor lighting system that fit your needs! Enjoy!
5 stars Olivia C Customer since 2019
Extremely professional and efficient. End result is beautiful!!
Olivia, thanks so much for the great review! It truly was our pleasure working with you! And we are so glad you are happy with everything! Our Best, The entire PLG Team!
5 stars Joe & Kim E Customer since 2013
On time for scheule and completed additions and adjustments as requested. As always, a first class transaction.
Joe & Kim, thanks so much for the great review! It was a pleasure working with you and we are so glad you are happy with our service! It is our priority to make sure our customers are %100 satisfied!! All our Best, the PLG Family!
5 stars Scott Law D Customer since 2017
Excellent service!
We are so glad you were happy with our service. We pride ourselves on exceeding our customer's expectations. Have a great day!
5 stars Carlos P Customer since 2018
We have a "moonlight system" that was installed in 1997 by an excellent company whose owner is now retired. This is our ... Read More
Carlos, we are so happy we were able to get to you so quickly and that you were happy with our service! It was a pleasure working with you! Please let us know if there is anything else we can do! Best, PLG Team.
5 stars Bruce W Customer since 2009
Pinnacle comes in and makes a very clean and proffesional install every time. I have had them on two properties 3 times ... Read More
Bruce, thank you so very much for taking the time to write this review! We strive for 100% customer satisfaction in every step of the project! And the best part is the "grand finale" once the sun has set!!! We are so glad you are pleased!!! Thank you for your continued business we really appreciate it!! All our Best~PLG Family.
5 stars Leigh M Customer since 2010
Jared and his crew came to my house and with all the personable professionalism, they fixed my light! They also inspecte ... Read More
Leigh, thank you so much for your kind words of Jared and his crew! We love to hear how our people are servicing our clients. Customer satisfaction is our number one priority! It was a pleasure serving you and let us know if we can do anything else! Best, PLG Team
5 stars Jerome R Customer since 2018
Excellent,responsive communication
Jerome, thank you so much for the great review! We take pride in making sure we communicate with our clients every step of the way. It has been a pleasure working with you. Best, PLG Crew
5 stars Robin & Glenn W Customer since 2018
Neal with Pinnacle Lighting was an outstanding service provider. He called when he said he would, showed up on time, wor ... Read More
Robin & Glenn, We can't tell how much we appreciate your great review! And we are so glad you are enjoying your oasis! That is our goal, to leave our customers in the serenity of their revived outdoor living space and to deliver great customer service. Enjoy!
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