I've been a patient of Dr. O'Rourke for many years. My husband and daughter are also patients. She is awesome. She's always kind, friendly, and professional. If your prescription only changed slightly, she will not try to sell you new lenses. That was one of her best qualities. She truly cares about her patients, not about selling more products!! Her office staff is also very professional, friendly, and helpful. They are very knowledgeable about the frames. They are very helpful with selecting the best frame for you. I've already referred several friends to Dr. O'Rourke and they are as satisfied as I am.