I came to my appointment 6:30p) with 5 minutes to spare to which I thought meant I was on time but was treated like I was late. I was rushed into the elevator and was feverishly sent to pick a nail polish. I took a little longer because I was disappointed that I could not find a bright neon type color and had to settle on the next best thing. She seemed irritated that I could not pick a color fast enough and was giving me color options to settle on.
As the rushed appointment went on, she went to rinse off the exfoliate scrub, never checking the water temperature and it was so HOT that I actually gasped and jumped! She did apologize but at this point I was done....To top off the appointment, when I was brought to the drying fan to dry my polish, I could not have been sitting there any more than five minutes to relax by the water pond until she ran over, grabbed my purse off the chair sitting next to me and said "ok, your done", handed me the bill and rushed me back up the elevator to pay. When we got to the front desk she then demanded I make another appointment to come back in 3 weeks. Sorry, not a chance!
I came to Platinum in hopes of being able to enjoy getting a top notch service done at what I thought was more of an up scale salon due to what you charge only to leave feeling NOT relaxed and very disappointed.