Staff is very polite and helpful. My massage was excellent and you can't help but relax with the soothing spa music. i carry most of my stress in my shoulders and neck, like most people. Gabrielle managed to get my muscles to finally relax and worked out the uncomfortable muscle knots that I had been carrying around for so long. I have had several services at Platinum from manicures, pedicures, massage and facials. Each has been beyond my expectations. I wouldn't hesitate to book anything here.