Had an appointment for an oil change and it took 45 minutes before they even took my car back. Normally they are very fast if you have an appointment, but I believe they take walk ins that are bumping the people who scheduled a time back.
We apologize for the delay in getting started on your vehicle causing the added wait time. We assure you we do not "bump" people who have appointments due to walk in customers, but sometimes we encounter issues that put us behind. In this case, we should have communicated the delay to you when you came in. We thank you for your business and your feedback!