The staff at the front desk Amy, and another lady were very welcoming and nice, offering Maggie a treat and making us feel welcome. Once in the room the Vet Tech Cara was so warm and friendly answering my questions and helping Maggie and I feel at home, Dr. Owen is a gem!! She is also warm and feels like you are getting advice from a friend not a distant Doctor! I appreciate that. That said Dr. Owen is very much a professional with good sound practical advice and speaks in language I can understand not medical jargon that gives me no idea what is being talked about because you get lost in the verbiage. Love PHPH!!!