84.6% would refer friends and family to us

5 stars Customer since 2020

My student is Brittani. She is very professional and does excellent work! The other students always compliment her work. I have been to her several times.

Paul Mitchell The School Birmingham replied:

Thank you for your feedback! We are so glad you had a good experience. We look forward to seeing you next time!

5 stars Customer since 2020

The learner teacher did not come back to check my hair cut. She sent the student back and forth instead for the final paper work. It was an uncomfortable experience at an earlier point as the teacher whispered to the student behind my back. I was pleased with the work of the student. There was a miss cut by the teacher. An apology would have been welcomed.

Paul Mitchell The School Birmingham replied:

We will be sure to share this feedback with our team - thank you for your continued support of our future professionals!

5 stars Customer since 2021

Keep doing what you’re doing! Well done!

Paul Mitchell The School Birmingham replied:

Thank you so much!

5 stars Customer since 2021

Could not have asked for a better experience. My stylist was amazing and did a super job on my cut and color. I’ll be back again soon.

Paul Mitchell The School Birmingham replied:

We are happy to hear you enjoyed your services here, we look forward to your next visit!

5 stars Customer since 2020

My professional, Jesse, was definitely a hair professional ready to go to work. Exceptional customer friendly personality, great haircut and color.

Paul Mitchell The School Birmingham replied:

Thank you for your feedback! We are so happy that you enjoyed your experience with us!

3 stars Verified customer

I’ve gone to Paul Mitchell for years snd received some of my cuts. The problem I’ve experienced last couple of visits is with teaching staff. I explain what I’m expecting from my visit and student does great job, then different staff member comes to check progress and has no idea what is going on makes changes snd my hair is different than it started. Probably won’t go back.

Paul Mitchell The School Birmingham replied:

We are sorry to hear you were disappointed with the communication between our staff members - I will pass this along to my team. We hope you give us a second chance in the future!

3 stars Verified customer

My hair looks amazing but it took 4 hours to foil my hair. It’s never taken that long to foil my hair. I ended up not getting 3 services done because they were closing. They usually can fit all my booked services into the allotted time when I go. They did stay open longer than closing time to finish my hair. My hair looks great though. So I guess the 4 hours of foils was worth it.

Paul Mitchell The School Birmingham replied:

Thank you so much for your feedback! We are sorry that you were not pleased with the time in which the service was completed. We do strive to complete services in a timely manner; however, these are students who are still learning. What may take one student a shorter amount of time might take another student longer to do. For future reference, we actually block off 3 hours just for foil work alone. If you have any questions or concerns regarding your visit, please feel free to reach out to us at 205-824-4442. Thank you so much, and have a wonderful day!

5 stars Customer since 2020

Hannah was great

Paul Mitchell The School Birmingham replied:

Thank you for the feedback! Hope to see you soon!

5 stars Customer since 2020

The stylist did a great color and cut.

5 stars Customer since 2020

I had 3 processes and I looked like a new person when I left! My hair cut was one of the best I’ve ever had!! My color was great! She was very concerned about my comfort and that I was happy.

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